FAQ

How long will it take to receive my order ?

Orders are packed and handed over to our delivery partners within 2 to 5 working days from Singapore. Once your order has shipped, you can expect to receive it within the next 3 working days. For more shipping information, please check this page.

If you made a purchase during a sale or the holiday season, please kindly do expect that your order could take up to an extra 3 working days to be processed due to the increased volume of orders to be packed.

 

I live outside of Singapore. Can I still place an order ?

In light of the COVID-19 pandemic, global travel restrictions and closure of borders continue to affect parcels sent from Singapore with multiple surcharges due to flight scarcity. Our logistics partner has had to temporarily suspend all international deliveries due to this.

We are still able to ship international orders via regular mail (SingPost) to a limited capacity. Our international shipping charges are now $35.00 (up to 2 books) and $65.00 (3 books & above).

If you require any assistance, please email us at shop@booksactually.com with the list of titles you wish to purchase and we will get back to you as soon as we can.

  

I have ordered several titles including a pre-order title. When will the books ship ?

For local orders, you will be charged an extra SGD$3.50 for shipping as we will ship out titles in stock upon purchase, and the pre-order title once it becomes available. 

For international orders, you will be charged an extra SGD$35.00 for shipping as we will ship out titles in stock upon purchase, and the pre-order title once it becomes available. If you wish for all your books to be shipped together, please email us at shop@booksactually.com to arrange for a shipping refund.

 

I have ordered several titles including a print-on-demand title. When will the books ship ?

Books are printed on-demand at the printing facility when you place your order. While this process is very efficient, it can take just a bit more time before your order ships. We expect print-on-demand books to reach us within 4 to 6 weeks after you place an order and it will be shipped to you thereafter. 

For local orders, you will be charged an extra SGD$3.00 for shipping as we will ship out titles in stock upon purchase, and the print-on-demand title once it becomes available.

For international orders, you will be charged an extra SGD$35.00 for shipping as we will ship out titles in stock upon purchase, and the print-on-demand title once it becomes available. If you wish for all your books to be shipped together, please email us at shop@booksactually.com to arrange for a shipping refund.

 

Can I self collect my order ?

Yes! You can select 'Pick Up' at checkout and you will be informed via email as to when your order is ready for collection. Self collection is available Monday to Friday, between 10am to 12pm and 2pm to 5pm at 44 Upper Weld Road, Singapore 207401. Please follow the instructions provided in your order pickup email when collecting your order. 

 

What types of payments are accepted ?

We accept Paypal and direct credit card payments (Visa, Mastercard & American Express). Payments are processed securely and your credit card information is never stored.

 

Do you charge Goods and Services Tax (GST) ?

We currently do not charge GST.



Are duties and taxes charged for those living outside Singapore ?


There are no duties and taxes added to your order. Any duties will be based on the custom law of your country. We advise you to check your country’s import tax limits.

 

Can I visit your premises at 44 Upper Weld Road, Singapore 207401 to browse books? 

No, so sorry but our premises are not available for any walk-ins. It is used solely as our office and storage space.

 

Which items are excluded from promotions and discounts?

Items such as gift cards, pre-orders, magazines, book boxes, subscriptions, memberships, and products on consignment are excluded from all promotions and discounts. Click here for a full list of discount-applicable products.

Discount codes, discount prices, and flash sale prices only apply during the duration of any sale, and cannot be applied retroactively.

 

Can I use multiple discount codes in one order ?

No. You cannot "stack" discounts in an order.

 

I forgot to enter a discount code during checkout. Can I get a refund ?

So sorry, we will not be able to process a refund. Please kindly check your order before placing it. 

 

Can I return an item ?

So sorry, we are unable to accept any returns and refunds on all orders unless a mistake was made on our part.

Please contact us if you require any assistance.

 

Can I exchange an item ?

If you have received a wrong item or a damaged item, please contact us to arrange for an exchange.

You will be required to head down to our office at 44 Upper Weld Road, Singapore 207401 to make the exchange.

 

What is your privacy policy ?

Your information is solely used to process your order and will never be shared with other parties. Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to email updates.

 

I'd like a large quantity of an item; is this possible ?

Bulk quantities are available for many items! Get in touch to find out how many copies are in stock and to get a custom shipping quote.

If you are placing an order for a school, do contact us over email and we can set up the purchase and e-invoicing.

 

Can I share your images ?

You are more than welcome to use BooksActually product photos on your blog. If you do, please just link back to the BooksActually homepage or the specific product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. Should you require high-res images for features, drop us an email ! Thank you for your support !

 

Still have a question ?

Email shop@booksactually.com and we'll get back to you as soon as we can !